Desert Elixirs Policies

We want your experience at Desert Elixirs to feel easy, transparent, and cared for from start to finish. The policies below are here to protect both of us and to make sure every visit goes smoothly. If you ever have questions about any of them, just reach out — we're always happy to talk it through.

Appointment Policy

We want to make sure you get the date and time that works best for you. Here's what to know before you book:

• We recommend booking a few weeks in advance, especially during peak Big Bend season. Our website always shows the most up-to-date availability.
• A credit card is required to reserve your appointment.
• All new guests are required to complete a Good Faith Exam with our Nurse Practitioner before their first IV session. The exam costs $40 and takes place at the time of your appointment.
• Returning guests are required to complete a new Good Faith Exam once per year.

Have questions about what to expect? Give us a call — we're happy to walk you through it.

Consultation Policy

We offer free consultations to help you understand your options and find the right blend for what your body needs. Our goal is for you to feel informed and confident before anything goes into that chair.

• Consultations are complimentary and include a conversation about your wellness goals, your current health, and the IV options available to you.
• There is a limit of two (2) free consultations per person per 365 days.

No pressure, no rush. We take our time with you.

Cancellation Policy

We know life out here moves at its own pace, and plans change. We just ask for a little notice so we can take care of the next person on our schedule.

• Individual appointments: Please give us at least 24 hours' notice if you need to cancel or reschedule. Appointments canceled or rescheduled with less than 24 hours' notice, or no-shows, will be charged $100 to the card on file.

• Group appointments: We require 72 hours' notice for group cancellations. Cancellations made less than 72 hours in advance will be charged $200 to the card on file.

• Late arrivals: If you arrive more than 10 minutes late, we may need to reschedule your appointment to avoid disrupting other guests. We'll always do our best to accommodate you — just give us a heads-up if you're running behind.

Pricing and Prepayment Policy

Pricing for services is subject to change at any time. Current pricing is always displayed on our website and in our clinic.

• Once prepaid, you have up to one (1) year to redeem your purchased service.
• If there are any payment issues with a credit or debit card — chargebacks, fraud, etc. — we reserve the right to require cash payment for future services.

Returns and Refund Policy

We want you to feel good about every visit. Here's our policy on returns and refunds:

• Skincare products may be returned in original, unopened packaging within 30 days of purchase. We do not accept returns on opened or used products.
• Gift cards are non-refundable and non-exchangeable.
• Prepayments are refundable within 10 days of purchase.
• Services that have already been received cannot be refunded.
  

If something isn't right, reach out to us at hello@desertelixirs.net. We'll always do our best to make it right.

Child Policy

To ensure the safety of children and a calm, comfortable experience for all our guests, we ask that parents and guardians make other arrangements for young children during their appointment.

Pet Policy

We love animals — this is West Texas, after all. But for the health and safety of all our guests, we maintain a no-pets policy inside the clinic.

Only trained, working service animals are permitted inside Desert Elixirs.

Privacy Policy

Your privacy matters to us. Here's how we handle your personal information:

• We collect personal information only for the specific purposes of providing our services to you, and we'll always tell you why we're collecting it.
• We use your information solely for the purpose it was collected and retain it only as long as necessary.
• Your information is collected by lawful and fair means, with your knowledge and consent.

We protect your personal information with reasonable security measures against unauthorized access, disclosure, or modification.

We collect some information automatically as you use our website — including device type, IP address, pages visited, and general location derived from your IP address. This helps us improve your experience.

You can request to have your account permanently closed and your information removed from our database at any time by emailing us at hello@desertelixirs.net.

Indemnification Policy

By using our services, you agree to defend, indemnify, and hold harmless Desert Elixirs, its affiliates, and their respective directors, officers, employees, agents, and assigns from any claim, demand, loss, or cost (including reasonable attorney's fees) arising out of:

• Your use of, inability to use, or reliance on our services or platform;
• Your receipt of a treatment;
• Your travel in connection with receiving a treatment;
• Your interaction with any other user of our services;
• Any claim that you violated any provision of this agreement;
• Any violation of this agreement by you or another person using your account;
• Any harm to person or property resulting from your acts or omissions, whether intentional, negligent, or otherwise;

Our use, disclosure, or preservation of your content; or

Your violation of the rights of another, including intellectual property rights.