FAQ's

Appointments typically last 30-60 minutes. You’ll relax while our expert staff administers your personalized IV drip in your own calm environment.

Yes. Our licensed professionals follow strict safety protocols to ensure your treatment is both safe and effective.

No, we do not take insurace. The services are self pay by cash or credit card. 

Yes, all new clients need to have an exam by a Nurse Practitioner prior to administration of IV therapy. 

If you are a returning client, a Good Faith Exam is required yearly. 

The cost of the Good Faith Exam is $40

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability.Please note that we require a credit card to reserve your appointment.

Cancellation Policy

As a courtesy to our providers, for non-group appointments, please provide a minimum of

twenty-four (24) hours’ notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. For group appointments, there is a seventy-two (72) hour cancellation policy, and the credit card on file will be charged $100 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).

1.  If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks,fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Refunds Policy

We do not accept returns or exchanges on gift cards. Prepayments are refundable within ten (10) days of purchase. Services received cannot be refunded. For training courses, payments are non-refundable.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up to date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles.

2 To ensure that the confidentiality of personal information is protected and maintained. You can permanently disable your account and remove your information from our database at any time by sending an email to hello@desertelixirs.net. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy. These terms remain in effect after your account is disabled. We collect information automatically as you navigate the site or through our analytics providers.

We may store usage information such as the type of device you use to access our website,

including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from

any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any

goods or services obtained therefrom.

(b) Your provision or receipt of a Treatment.

(c) Your travel in connection with the provision or receipt of a Treatment.

(d) Your interaction with any other User.

(e) Any claim that you violated any provision, term, condition, covenant, warranty, or

representation in this Agreement.

(f) Any violation of this Agreement by you or any other person using your User Account, whether

such usage is expressly authorized by you;

(g) Any harm to person or property resulting from your acts or omissions, whether such acts are

intentional, negligent, or otherwise.

(h) The Company’s use, disclosure, or preservation of User Content; or

(i) Your violation of any rights of another, including intellectual property rights.

2025 Desert Elixirs Proprietary Information. All Rights Reserved. Confidential.